What personal information do you collect from visitors to your website?
When placing an order on our website, you will be asked to enter your name, email address, institution and other details, and to upload documents, to allow us to fulfil your order. We do not collect or retain credit card details; you will be asked to provide this information to our payment gateway provider, who handle and store it on their own systems.
When do you collect information?
We will collect personal information from you when you place an order or engage us to provide you with our services. We use Google Analytics and Cookies which may also collect anonymised, aggregate information about your visit, such as your country of access or the type of browser you used to access our website. We use these data to improve our service, user experience and analyse how the website is used. We do not collect demographic data such as age or gender.
Our website is intended for professional use by individuals 18 years of age and above. We will use reasonable efforts not to collect or retain any personal information from underage users.
How do you protect my information?
In order to maintain the safety of your personal information, we have implemented several security measures.
Your personal information is contained behind secured networks and is only accessible by a limited number of people who have special access rights to these systems and who are required to keep your information confidential. All material that you supply to use via our website, including contact details and uploaded files, is encrypted via Secure Sockets Layer (SSL) technology. All PayPal or credit card transactions are processed through a gateway provider and no payment details are stored or processed on our servers.
In the unlikely event of a data breach, we will use reasonable efforts to notify any affected users via email and via a notice on our website within 7 business days.
How do you use my information?
We may use your contact details to respond to your queries, requests or questions; process your order and send you information relating to your order; send you additional information related to our products and services; or communicate with you after the completion of your original transaction.
We may use other information that we collect from you (for example, when you order a service, respond to a survey or marketing communication, or use the website) to improve our website and products in response to customer service enquiries; to personalise your experience and allow us to deliver the type of content and products of most interest to you; and to administer promotions, surveys or other site features.
We do not sell, trade or otherwise transfer your personally identifiable information to outside parties unless we provide you with advance notice as is described herein or in the Terms of Service. This does not include website hosting partners and other parties such as editors, credit card companies or payment gateway providers, who assist us in operating our website or conducting our business, as long as those parties agree to keep this information confidential. We may also disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property or safety.
In all cases, we honour opt-out or unsubscribe requests as soon as possible.
How can I unsubscribe from your emails?
If you would prefer not to hear from us, please email us at email@example.com with ‘Unsubscribe’ in the subject line, and we will remove you from all correspondence or the types of correspondence that you request. Please note that if you have any outstanding orders, we will retain and use your contact details to fulfil your order but will unsubscribe you from future email contact once your order has been completed.
How can I obtain or change my personal information?
If your contact details change while your order is pending, please email us at firstname.lastname@example.org with your order reference number.
You can also contact us at email@example.com and request that we: send or inform you of the information we hold; how we use the information we hold; update, object to our use, restrict us processing, or erase any data we have about you. Please note that if you have any outstanding orders, we will retain and use your contact details to fulfil your order and ensure any outstanding payments are finalised.
Yes. Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your web browser to enable the site’s or provider’s systems to recognise your browser and capture and remember certain information.
You can modify your own browser settings to turn off all cookies or to warn you when a cookie is being sent. Note that if you disable cookies in your browser, some features of our website may not work as intended, and your site experience may be less efficient. However, to the best of our knowledge, you will still be able to place an order.
How does your site handle Do Not Track signals?
How can I contact you?
Last updated on 23 April 2018